What do I do if my flight arrives late?

Please get in touch with the Elba-shuttle office if you realise your flight will arrive late. The driver will wait for you and, in the case of a Business Transfer, you will be asked to pay for the extra hours only after the first 30 minutes following your expected arrival time; the full or partial hourly expense is 30,00 euros if you have booked a minibus seating up to 6, while if the vehicle you have booked seats from 6 to 50 passengers the hourly expense is 40,00 euros. In the case of a Transfer or Comfort Shuttle, if the delay prevents the client from arriving at the scheduled arrival time another similar service will be offered if available, or, if the client prefers, we will book a Business Transfer (if available).

How do I find my driver when I land?

Unless otherwise agreed, your Elba-shuttle driver will be there waiting for you at the “Arrivals”, holding a yellow, Elba-shuttle card with your name on it. If , on the other hand, you arrive at a train station, you will see him at the front of the train, while at the port you will see him where you disembark.

What do I do if I can’t see my driver in the airport?

Please phone your driver at the number on your Elba-shuttle booking form.

How long will I have to wait once I land?

If you have booked a Business Transfer you won’t have to wait at all; if you have booked a Shuttle or Comfort Transfer you will have to wait until the agreed time.

How do I get something back if I have left it in the vehicle?

Please contact our office in Marina di Campo and give full details of what you have left behind and in what vehicle. We will do our best to find it and give it back to you, possibly at no expense, or at the most you will be asked to pay for the postage.

Booking: do I get a refund?

Yes but only under certain circumstances, please read the Elba-shuttle terms and conditions.

Will there be room on the vehicle if I have a lot of luggage and a bicycle with me?

Clients are allowed one 40x40x40 cm suitcase so please specify the quantity and size of your luggage when you book. Elba-shuttle is free to accept or deny the extra luggage to be loaded, and if it is accepted, you will be asked to pay extra.

Can we stop at a supermarket or a shop along the way?

This is allowed only if you have booked a Business Transfer, but you will be asked to pay for the extra time, that is 30,00 euros if you have booked a car or minibus that seats up to 6, and 40,00 euros if your vehicle seats more than 6.

Can I book from home, my office, or my Hotel?

Yes, simply go onto the www.elba-shuttle web site, you can make your Business, Shuttle or Comfort Transfer booking on line.

How soon do I have to book?

Please book the transfer you request at least 48 hours beforehand, or contact our office in Marina di Campo and we will be pleased to tell you what is available.

Is the Business Transfer direct or does it stop along the way?

It is normally a direct, door to door service, while the Shuttle and Comfort Transfers may make some stops to allow other passengers on and off.

Does the driver speak English?

Yes, most of them do.

Will there be other passengers on the vehicle?

No, not on a Business Transfer, yes on a Shuttle or Comfort one.

What type of vehicle or bus will I have?

All makes of vehicles that Elba-shuttle uses are either Mercedes or VW; they are all suitable for the winter months and have plenty of room for your luggage, and every driver is in contact with the office and vice versa via mobile phone.